Mecklenburg Transportation System
Provides coordinated non-emergency medical and general public transportation to eligible residents in Mecklenburg County. 704-336-4547
Mecklenburg Transportation System provides coordinated non-emergency medical and general public transportation to eligible residents in Mecklenburg County. Transportation is provided to various locations seven days a week except December 25.
Transportation is provided by:
Monthly CATS bus passes, County certified drivers and contracts with transportation vendors such as taxis services and private companies that provide wheelchair-equipped vehicles to assist with specialized transportation needs.
How to Apply for Services
To apply for Medicaid funded transportation, transportation to a nutrition site, medical facility, employment, post-secondary or grocery or nutritional sites, call the MTS scheduling line at 704-336-4547. Be prepared to provide the name, social security number, date of birth, complete home address, and telephone number of the person needing transportation, the name and number of an emergency contact person and the name, address and phone number of the location you will be going.
To apply for Veterans Transportation, call the Veterans Service Office at 704-336-2102.
For transportation to a congregate nutrition site or homebound meal delivery, contact the Senior Citizens Nutrition Program at 704-336-3144.
Medicaid Transportation
Adults and children authorized to receive Medicaid transportation are transported to and from a medical destination. CATS bus service is the primary mode of transportation. Door-to-door service is available, but a Medicaid Transportation Exception Form is required. Cost: No fare.
Elderly Disabled Transportation Assistance
Adults aged 60+ or adults and children with a disability may receive transportation to and from dialysis or chemotherapy. A passenger fare of $1.50 per one-way trip is required.
Elderly General Purpose
Adults aged 60+ not living in an assisted living facility or nursing home, may receive transportation to and from medical and dental appointments, pharmacy, grocery shopping, paid employment, senior centers and congregate meal sites. A passenger fare of $1.50 per one-way trip is required.
Rural General Public
Available to individuals living outside the urbanized area. Door-to-door service is provided within the rural area of Charlotte. Riders are limited to 40 one-way trips monthly. A passenger fare of $1.50 per one-way trip is required.
Veterans Services Transportation
Veterans may receive transportation to and from Veterans Affairs hospitals in North Carolina as well as clinics in Charlotte. Call 704-336-2102 for more information.
Senior Citizens Nutrition Program Meal Sites
Adults aged 60+ may receive transportation to and from Mecklenburg County's Senior Citizens Nutrition Program meal sites. Nutritious meals and opportunities for socialization and enhanced physical health are provided. Contributions are encouraged but not required.
Urbanized Area General Purpose (5307)
Adults aged 60+ or individuals with a disability that reside in the Charlotte/Mecklenburg urbanized area. Transportation is used for non-emergency medical, paid employment, post-secondary education, congregate nutrition sites and grocery trips. A passenger fare of $1.50 per one-way trip is required.
Note: All MTS programs, except Medicaid Transportation, have limited funding available. As a result, frequencies and types of trips may be adjusted.